Customer Care

We put our customers first

Our best-in-class customers deserve best-in-class support.
Of customers rate our support as great or amazing
Industry-leading NPS score
100 seconds
Average customer response time

Customer love ❤️

“The customer support has been fantastic from the get-go. This goes for our account manager as well as the support team. Their response time is extremely fast. We usually get answers within just a few minutes. Their outstanding customer support sets them apart from other hotel tech vendors.”

Lukas Peter

Global Head of Revenue at Soho House & Co

“I can reach out to the Lighthouse team directly within the platform whenever I have a question about the tool or the data. There’s always someone there to respond within seconds or at the latest in a few hours. This has been extremely helpful, especially since the customer service team is knowledgeable of revenue management principles. They’re always willing to go the extra mile and find the answer.”

Paul Nojaim

Area Director of Revenue and Sales at Kimpton Hotels & Restaurant

“The Lighthouse team has been very helpful from the first point of contact. They respond to questions quickly, provide valuable input and always appreciate our feedback. Especially during the worst months of the pandemic, their support showed how invested they are in a long-term relationship with us. Their commitment to our success proves that we’ve chosen the right partner.”

Bharath Satyavolu

Head of the Revenue Management Division at Centara Hotels & Resorts

“Apart from providing a great suite of tools, Lighthouse also offers excellent customer service. Their team is very quick to respond to my questions and the few issues I’ve had, have always been solved quickly. This has been an issue repeatedly with other tech providers, but Lighthouse stands out to me in this regard.”

Takafumi Kondo

Cluster Director of Revenue Management, Pacifica Capital K.K.

Our customer care values

Imagine communication that’s not just fast, but crystal clear. At Lighthouse, we don’t just prioritize transparency - we strive to ensure every interaction is straightforward and precisely what you need, exactly when you need it.