We put our customers first
Our best-in-class customers deserve best-in-class support.
Customer love ❤️
“The customer support has been fantastic from the get-go. This goes for our account manager as well as the support team. Their response time is extremely fast. We usually get answers within just a few minutes. Their outstanding customer support sets them apart from other hotel tech vendors.”
Global Head of Revenue at Soho House & Co
“I can reach out to the Lighthouse team directly within the platform whenever I have a question about the tool or the data. There’s always someone there to respond within seconds or at the latest in a few hours. This has been extremely helpful, especially since the customer service team is knowledgeable of revenue management principles. They’re always willing to go the extra mile and find the answer.”
Area Director of Revenue and Sales at Kimpton Hotels & Restaurant
“The Lighthouse team has been very helpful from the first point of contact. They respond to questions quickly, provide valuable input and always appreciate our feedback. Especially during the worst months of the pandemic, their support showed how invested they are in a long-term relationship with us. Their commitment to our success proves that we’ve chosen the right partner.”
Head of the Revenue Management Division at Centara Hotels & Resorts
“Apart from providing a great suite of tools, Lighthouse also offers excellent customer service. Their team is very quick to respond to my questions and the few issues I’ve had, have always been solved quickly. This has been an issue repeatedly with other tech providers, but Lighthouse stands out to me in this regard.”
Cluster Director of Revenue Management, Pacifica Capital K.K.
Imagine communication that’s not just fast, but crystal clear. At Lighthouse, we don’t just prioritize transparency - we strive to ensure every interaction is straightforward and precisely what you need, exactly when you need it.
We recognize and appreciate how busy you are. That's why every word we share is purposeful, empowering your decision-making with brevity that respects you and your time.
Real talk with real people. Our friendly global team champions genuine conversations over scripts. Your journey is guided both by our innovative solutions and our passion to help you get the best out of them.
Our innovations and product enhancements are a result of the invaluable feedback we’ve received from our users over the years. No question is too trivial, no feedback too minor. And if we're stumped, we’re not afraid to admit it — and you can bet we'll follow up and circle back with answers.