Customer spotlight: Indian Hotels Company Limited

Indian Hotels Company Limited (IHCL) has partnered with Lighthouse as their preferred partner for Business & Rate Intelligence.

This is part of IHCL's strategy to lead with data-driven decision-making, manage a scaling portfolio effectively, use Lighthouse's Smart AI capabilities, and enable agile decision-making within hotel and commercial teams.

IHCL uses Lighthouse to centralize portfolio reporting, standardize KPIs, and speed up revenue conversations across 170+ operational hotels.

Key Results:

• Replaced manual collation that could take "one man day or two man days" per cycle in one team alone

• Saved "hundreds of hours" across corporate commercial functions through automation

• Shifted hotel performance calls from investigation to action in "15–20 minutes" of prep

Portfolio Performance Management

Challenge 

At IHCL's scale, corporate oversight becomes difficult when data arrives in different formats and leaders have to chase hotels for explanations before they can diagnose a problem. As the portfolio grows, time spent gathering information is time not spent guiding strategy.

Solution 

Lighthouse gave IHCL's commercial team a single place to open a dashboard, get oriented quickly, and arrive at portfolio views, with attention to patterns, exceptions, and what needs to change. Revenue budgets are uploaded directly into Lighthouse, so performance versus budget tracking happens in the same place rather than across two systems.

Result

• Removed the need for manual data collation at corporate level

• Reduced prep time before hotel calls to a quick, informed scan

• Improved conversation quality by anchoring discussions in shared data

Agile Decision-Making

Challenge 

When performance dips, conversations can get stuck in investigation. GMs ask sales leaders and revenue leaders to walk them through screens and reports, which slows everything down and keeps teams in reactive mode.

Solution 

With Lighthouse, hotels review performance indicators in advance, form a view, and make faster decisions on actions to be taken. The conversation moves away from reconstructing the past toward understanding what could have been done differently and what will prevent a repeat.

Result

• Shortened the diagnosis phase before conversations begin

• Created more constructive calls focused on decisions and follow-through

• Faster alignment between all team members

Standardized KPIs view

Challenge 

Standardizing KPIs and formats across hotels, teams, and operating models. Even within a single brand, consistency is hard to maintain. Across multiple brands, geographies, and commercial leaders, the same request can generate five different answers, making it difficult to spot trends early or compare performance on a like-for-like basis. 

Solution 

IHCL standardizes performance monitoring so teams are aligned on what they measure and how they present it. Lighthouse supports this by providing a shared set of views across hotels, clusters, and segments, without relying on each property to produce its own version of the data. IHCL teams also utilize Custom reporting to create their own dashboards and views as per internal requirement.