Live Episode: Luminate London 2025

This episode of the Spotlight podcast was recorded live in London at our first ever Lighthouse Luminate London event in April 2025! Daniel and Blake sat down for a interview with Ingela Heintz (Norlandia Hotels) and Kelly Cronin (Village Hotels), two industry leaders who are re-shaping commercial strategy at their organizations.

In this episode we touch on the theme of how revenue management is evolving in the hospitality industry, emphasizing the shift from a focus solely on room rates to a broader commercial strategy. Also, Kelly and Ingela both share some unique experiences and insights on how hotels can create memorable guest experiences beyond just providing a room.

The conversation explores the importance of community engagement, cross-departmental collaboration, and attracting talent to the industry. The episode concludes with advice for aspiring hospitality professionals, highlighting the value of saying yes to opportunities and the appeal of the hospitality industry for the younger generation.