Customer spotlight: Kingston Hotels

Key Results:

• Saved 40–45 hours per month by automating manual reporting

• Gained the ability to react faster to market changes, avoiding revenue loss

• Improved segmentation tracking and team alignment using one centralized platform

• Estimated 20% revenue gain from faster rate adjustments and more confident decision-making

About Kingston Hotels Group

Kingston Hotels Group operates a collection of eight hotels in Bangkok’s Sukhumvit area. The group offers a range of accommodations tailored to international tourists, business travellers, and long-stay guests. Each hotel in the collection reflects a modern approach to Thai hospitality, combining comfort, convenience, and personalized service.

Known for its strong operational focus and hands-on leadership, Kingston Hotels Group has built a reputation for offering high-value stays in Bangkok's highly competitive market. The group continues to grow its commercial capabilities through data-driven strategies and technology partnerships - most notably with Lighthouse - to drive performance across all departments.

As Director of Revenue, Pornthip Chinwatcharoenporn oversees the overall pricing, forecasting, and e-commerce strategy across all eight properties, providing guidance and direction at a strategic level. She plays a key role in ensuring the group remains agile and competitive in a market shaped by shifting demand patterns, rising distribution complexity, and rapid digitalization.

From time-consuming reporting to real-time insights

Challenge:

Before Lighthouse, Pornthip’s mornings started early, manually pulling pickup data from the PMS into spreadsheets. Preparing group daily reports to meet leadership’s requests took up to half an hour per property, and major revenue meetings required half a day of work just to compile data. If senior management asked an unexpected question, she’d need to return later with the answer.

Solution:

With Lighthouse’s Business Intelligence platform, Pornthip and her team now access centralized dashboards with real-time metrics. The tool delivers pickup, forecast, segmentation, and market trend data in just a few clicks.

Results:

• Morning reports that once took 30 minutes now take minutes

• Team members access pickup and competitor data directly, no need for manual compilation

• Decisions can be made in real-time, based on accurate, up-to-date performance insights

One tool for portfolio-wide visibility and local control

Challenge:

Managing revenue across eight properties meant switching between tools and systems, which increased the risk of errors and slowed down portfolio-wide decision-making.

Solution:

Lighthouse BI allows Pornthip to view her entire portfolio from one login, while each property-level team accesses their own data environment. This ensures alignment across teams, while enabling oversight at group level.

Results:

• Clear visibility into each hotel’s performance

• Smarter conversations between corporate and property - level teams

• Shared dashboards and reports ensure teams work from the same data

Empowering teams with daily, data-driven decisions

Challenge:

Previously, teams couldn’t act quickly because key data like pickup, cancellation, and market changes wasn’t readily accessible. decision-making was centralized and slow.

Solution:

Now, revenue managers at each hotel use Lighthouse every day. They review pickup trends, rate changes, and competitor behavior through BI and Rate Insight. Recommendations like the Optimal BAR help them confidently adjust prices.

Results:

• Local teams make faster, more confident pricing decisions

• Leadership no longer needs to micromanage daily rate changes

• The entire organization moves faster and reacts to demand in real time

Preventing revenue loss in a competitive market

Challenge:

In a market where most hotels already have revenue management systems, Pornthip knew that keeping pace wasn’t enough. To stay competitive, she needed faster insights, clearer data, and a better way to compare performance across the group.

Solution:

Using the Optimal BAR and BI Forecast features, Pornthip and her team can now anticipate demand and adjust pricing proactively - without relying on an automated RMS they can’t control.

Results:

• Increased agility in high-demand periods

• More precise pricing without fully automated rate setting

• Prevented revenue loss minute by minute

Improving segmentation tracking and accountability

Challenge:

Monitoring segmentation performance and following up with sales teams was difficult without centralized insights. It was hard to identify underperforming accounts in real time.

Solution:

With Lighthouse, the revenue team tracks segment and account-level performance. They can see which segments are under budget, what rates were offered, and quickly follow up with the sales team.

Results:

• Greater accountability across sales and revenue

• Faster identification of weak performance

• real-time corrective action to drive revenue

Integration support that makes a difference

Challenge:

Kingston was the first hotel group to integrate Lighthouse with the Comanche PMS. Being the pilot user required extra care and support.

Solution:

The Lighthouse support team worked closely with Pornthip to ensure smooth integration and onboarding and to ensure the setup was exactly to her needs. Regular updates and responsive communication helped the team stay aligned throughout the process.

Results:

• Successful integration with a complex PMS

• Ongoing support during setup and training

• Fast adoption and internal rollout

Final thoughts: An essential part of Kingston’s commercial strategy

At Kingston Hotels Group, Lighthouse has transformed revenue operations. The platform provides instant visibility across all eight properties, eliminates 40-45 hours of manual work monthly, and enables the team to adjust pricing before market shifts. In Bangkok's competitive hotel market, this agility has driven an estimated 20% revenue gain.