Customer Spotlight: Résidence Aurmat Appart Hôtel

Key Results:

• Seamless PMS integration: Instant synchronization between the PMS and Channel Manager for fast, accurate updates.

• Simplified integrations: Channel Manager allows for an easy connection to other platforms you operate with.

• Time-saving automation: Reduced manual work by automating reservations and simplifying payment checks.

Background

Résidence Aurmat Appart Hôtel is a fully renovated, 3-star aparthotel offering modern studios and apartments in Boulogne-Billancourt. The property caters to both short- and long-stay guests, with each unit featuring a fully equipped kitchenette, air conditioning, and personal touches like organic tea and coffee.

The hotel is run by David Azoulay who manages both the guest experience and the commercial strategy. Since purchasing the property in 2016, he has overseen all aspects of daily operations, from distribution and pricing to reservations and service. With a lean team, efficiency is critical, and that’s where Channel Manager plays a big role.

Streamlined automation that minimizes manual work

David’s daily operations are heavily supported by Channel Manager, and most of all: the seamless connectivity with his PMS-system. This ensures that every update is reflected instantly across all connected channels. This quick synchronization means he doesn’t have to manually update each OTA listing, risking errors and overbookings. Résidence Aurmat Appart Hôtel is visible on multiple OTAs and an own website, so it’s crucial for David to make sure his rates, availability and restrictions are aligned on all those platforms. 

Channel Manager brings him a lot of practical benefits to everyday operations. For example: handling guest payment details now doesn’t require as much manual work and the guest can rest assured that their personal information is handled securely.

Beyond operations, the system supports the hotel’s online marketing reach. David points to its compatibility with Google Hotel Ads as one of their favorite features, giving them the ability to connect directly with travelers searching on Google and encourage more direct bookings.