Live Episode - What an AI-powered hotel actually looks like

AI in hospitality has moved past the buzzword stage. In this live episode of The Spotlight, recorded on stage at Lighthouse's Luminate conference, Daniel Foreman sits down with Kevin Patel, Vice President of Revenue Management at Scarlett Hotel Group, and Rob Spanos, Director Asset Management at Noble Investment Group, to talk about what artificial intelligence actually looks like inside a hotel today.

Kevin and Rob share how AI is already changing daily reporting, underwriting for acquisitions, and long-term investment decisions, and why asset managers have been the most cautious adopters given their fiduciary responsibilities. They also discuss where guest-facing personalization is heading, from luxury hotels to select service properties, and why the best AI rollout is one guests never notice. The conversation closes on this year's Luminate theme, Time to Act, and what it means to move from experimentation to execution.