Reviews, Managed

"I led the property I managed to the #1 ranking on TripAdvisor within the highly competitive Bruges hospitality market - through excellence in service and guest satisfaction. In experiencing the hard work and pain points, I can anticipate user needs, speak the language of hoteliers, and ensure our software addresses actual challenges."

"As a Revenue Manager I witnessed the shift from manual reservation tracking to automated pricing, which opened my eyes to the transformative power of technology in hospitality, especially for independent hoteliers. I'm driven to be part of this change, finding it incredibly rewarding to build automated commercial tools that empower hoteliers worldwide."

"At its core, research is all about walking in users' shoes to help build truly human-centered solutions. My experience of hotels, from a mom-and-pop business to prominent brands, has helped me deeply understand users across diverse environments. Hospitality is ultimately about creating an experience, and the rise of the technology in the hotel space should support that by making touchpoints smooth and cutting time spent on tedious tasks , which can instead be dedicated to guests."

"My experience with various hotel systems gives me valuable insight into hoteliers' challenges and our unique solutions. I truly understand their daily lives and what positively impacts guest experiences, allowing me to relate authentically and offer relevant support."

"I strongly believe that my experience from hostel to famous hotel helps me to better assist our clients, no matter how big or small their problem is. Working to ensure seamless operations and guest satisfaction, has exposed me to the industry's unique challenges and opportunities, allowing me to contribute effectively to creating positive experiences."

"My passion for hospitality really is a long-standing one. From marketing and events to food and beverage and client relations, my experiences were truly formative. They solidified my commitment to the field by exposing me to diverse operational environments and guest service philosophies. This experience is crucial in my current role, allowing me to work through complex tasks and diverse client requirements effectively, ensuring a focus on service and successful outcomes!"

"Witnessing a guest delighted by exceptional service brings me joy. After a Hotel Management degree, diverse internship and 3 years on a reservations team, my passion evolved to empowering hoteliers by increasing efficiency in their day-to-day tasks. This frees up valuable time that hotels can dedicate to ensuring each guest's stay becomes a truly memorable experience, bringing my journey full circle. My background shapes my approach to building strong, effective strategic partnerships that drive mutual success."

"I started as a porter and continued working on the reception team in different independent hotels and chains. The nicest piece was fun and jokes with colleagues. Hospitality is a life philosophy , and I am really proud now being part of an organisation like Lighthouse, that removes that manual work and allows properties to be more customer focused."

"With seven years in hotels, I experienced every department, including independent hotel front desks and managing a luxury boutique. From handling busy check-ins to ensuring memorable stays, my experience highlights that having operations in order enables small gestures that greatly impact hospitality , making every guest feel valued."